Return & Exchange Policy
Thank you for shopping at the Rock and Roll Dress fashion boutique. We want you to truly love what you wear! If you're not completely satisfied with your purchase, we're here to help.
Returns
You may return eligible clothing items within 30 days of the delivery date for a refund or store credit.
To be eligible for a return:
- Items must be unworn, unwashed, and undamaged
- All original tags must be attached
- Items must be returned in their original packaging
Non-Returnable Items
We do not accept returns on the following:
- Sale items / Seasonal Run Out Specials
- Undergarments, petticoats, pettipants, bobby socks, bodysuits, or swimwear (for hygiene reasons)
- Gift cards
- Customized or altered items
How to Return an Item
- Contact Us with your order number / tax invoice number and the reason for return.
- We will provide return instructions and a prepaid return label if applicable.
- Securely package your item and drop it off at your nearest Australia Post office or agency.
Please do not send returns without first contacting us, as we may not be able to process them.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be refunded to your original payment method within 7–10 business days.
If an item is returned for a refund and the item is not faulty, all refund return requests, if approved, are subject to a fashion indistry standard 20% restocking fee and the customer is responsible for return shipping, unless the item was due to faulty manufacture or incorrectly supplied.
Exchanges
Need a different size or color? We’re happy to exchange eligible items. Contact Us within 30 days of receipt, and we’ll help process your exchange.
Return Shipping Fees
- Returns for store credit or exchanges: Free return shipping
- Returns for refund: Customer is responsible for return shipping, unless the item was due to faulty manufacture or incorrectly supplied.
Damaged or Incorrect Items
If you received the wrong item or something arrived damaged, please contact us within 7 days of delivery. We’ll take care of it right away.
Contact Us
If you have any questions, feel free to reach out via the lionk below:
AUSTRALIA POST SHIPPING SCHEDULE:
For Australia Post Express post service please allow 2 - 7 business days delivery to Australian major capital cities, and suburbs and 5 - 10 business days in Australian outer suburbs and regional areas.
For Australia Parcel Post regular service please allow 7 - 14 business days delivery to major capital cities, suburbs and 10 - 21 business days to outer suburbs, regional areas and New Zealand destinations.
During busy and peak seasonal times shipping may be delayed from the above estimates outlined above. Please place your orders well in advance of busy and seasonal peak times to ensure prompt and on time deliveries.
All orders are sent in Australia Post plastic satchels.
Credit card purchases will show on your statement as a debit from Leslie Worthington.
If we do need to contact you we will only speak to, or e-mail, the person who placed the order and we will not discuss the details of the order or any of the items ordered with any other person.
